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Customer Support Staff
- Job Title
- Customer Support Staff
- Location
- Milton Park, Abingdon
- Contract
- 3 Month Temporary Contract to start immediately
- Hours
- 36¼ hrs per week - Day shifts (working one late shift per week until 11pm) Monday to Friday - 25 days holiday pro-rata
- Remuneration
- Competitive salary dependent on ability
- Reporting to
- Customer Service Manager
“Alamy has established themselves as a provider of excellent imagery, offering both wide ranging in content and often surprising photographs. The constant uploading of new images, by their photographers, stops the site from becoming stale. Added to which the speed of the site and their excellent service is a rare treat and ensures that I use them on a daily basis. They seem to have managed to combine quantity and quality and are never fazed by the requests I send them."
Sally Cole ,
Freelance Picture Researcher
Whilst we recruit for Customer Service Executives in our US office, we require a temporary resource in the UK to give practical support until this process is complete.
The role
Duties include dealing with a number of in-bound enquires, general administration, billing and providing quotes for various client projects with some involvement in sales promotion. A confident telephone manner as well as strong team and organisational skills are essential. Sales or negotiation experience useful, but not essential, as relevant training will be given. This position also requires a reasonable knowledge of Microsoft software (Word, Excel and Outlook) and an interest in media and the creative marketplace.
The person
Essential criteria :
- Excellent customer service skills.
- Able to work as part of a team and contribute to the overall success of the team.
- Good self management skills; must be highly organised and able to work on own initiative, prioritise workload, and meet company deadlines.
- Able to communicate effectively at all levels both internally and externally.
- Excellent attention to detail and accuracy.
- Confident to deal with queries efficiently and professionally both verbally and in writing.
- A positive attitude to the demands created by the role with a best practice approach to customer service at all times
How to apply
- Closing date for applications is Friday, 30 October 2009 by 5pm.
- Please send your CV and a covering letter explaining why you are suitable for the role as well as giving your current salary details.
- Email your application to jobs@alamy.com stating in the subject line which position you are applying for, or post your application to:
Human Resources
Alamy Limited
127 Milton Park
Abingdon
Oxfordshire
OX14 4SA
United Kingdom
We regret that we will not consider CVs sent on by agencies.
Alamy is an equal opportunities employer.