![Alamy Images [home]](/images/alamy.png)
Customer Support Staff
- Job Title
- Customer Support Associates
- Location
- Brooklyn, USA
- Contract
- 3 x Permanent Vacancies, to start 4 January 2010
- Hours
- 36¼ hrs per week – Monday to Friday
- Remuneration
- Competitive salary dependent on ability
- Reporting to
- Customer Service Manager
Alamy is the largest stock photo on the web, headquartered in the UK. Launched in 2001, the company has expanded rapidly and now has over 16million high quality and mainstream and specialist images from thousands of photographers, picture agencies and national collections. Customers include newspapers, magazines, book publishers, advertising agencies and corporate marketing departments from around the world.
We opened a new sales office in Brooklyn in February 2009 to support our growth into the US market and are now looking at recruiting a customer service team to enhance our efforts.
The role
Duties include dealing with a number of in-bound enquires, general administration, billing and providing quotes for various client projects with some involvement in sales promotion. A confident telephone manner as well as strong team and organisational skills are essential. Sales or negotiation experience useful, but not essential, as relevant training will be given. This position also requires a reasonable knowledge of Microsoft software (Word, Excel and Outlook) and an interest in media and the creative marketplace.
The person
- Excellent customer service skills.
- Able to work as part of a team and contribute to the overall success of the team.
- Good self management skills; must be highly organised and able to work on own initiative, prioritise workload, and meet company deadlines.
- Able to communicate effectively at all levels both internally and externally.
- Excellent attention to detail and accuracy.
- Confident to deal with queries efficiently and professionally both verbally and in writing.
- A positive attitude to the demands created by the role with a best practice approach to customer service at all times.
How to apply
- Closing date for applications is 5pm on Thursday 19 November 09.
- Please send your resume and a covering letter explaining why you are suitable for the role as well as giving your current salary package.
- Email your application to jobs@alamy.com stating in the subject line which position you are applying for, or post your application to:
Human Resources
Alamy Inc
Suite 848
20 Jay Street
Brooklyn
NY 11201
USA
We regret that we will not consider resumes sent on by agencies.
Alamy is an equal opportunities employer.