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Frequently asked questions

How do I create an account on Alamy?

Creating an account on Alamy is easy. Click the "Sign Up" or "Register" button on the website, and then follow the prompts to provide your information. You'll need to choose a username and password and agree to the terms and conditions.

I forgot my password. How can I reset it?

If you forget your password, click the "Forgot Password" or "Reset Password" link on the login page. You will receive instructions via email on how to reset your password.

Can I change the email address associated with my Alamy account?

Yes, you can change your email address by logging in to your account and going to the account settings. There, you'll find an option to update your email address.

How do I update my personal information on my Alamy account?

To update your personal information, such as your name, billing address, or contact details, log in to your Alamy account and navigate to the account settings or profile section.

Can I have multiple accounts on Alamy?

Alamy's terms of service typically allow only one account per individual or entity. Creating multiple accounts may lead to account suspension or termination.

How do I delete my Alamy account?

If you wish to delete your Alamy account, please contact Alamy's customer support for assistance. They will guide you through the process and address any concerns you may have.

How can I update my notification preferences?

You can manage your notification preferences by logging in to your Alamy account and visiting the notification settings or preferences section. This allows you to choose which types of emails or communications you wish to receive.

What should I do if I encounter problems accessing my account?

If you have trouble accessing your account, such as login issues or technical difficulties, you can reach out to Alamy's customer support for assistance. They can help you resolve any account-related problems.

How can I view my order history and past transactions on my Alamy account?

To view your order history and past transactions, log in to your Alamy account and navigate to the "Order History" or "Transaction History" section. There, you can access details of your previous purchases.

Contact us

Helping customers to buy and license imagery:

+44 (0) 1235 844600


For sales enquires about Live News, Sport and Entertainment:

+44 (0) 1235 844590

Front Desk - UK Office

Open Monday to Friday

09:00 - 17:00 GMT BST

+44 (0) 1235 844580


Address:

Alamy Limited

6 - 8 West Central

127 Olympic Avenue

Milton Park

Abingdon

Oxon, OX14 4SA